Refund policy

The short version

• Changed your mind? Contact us within 48 hours of buying and we will refund you. No reason needed.
• Something not working? If there is a technical problem we cannot fix, we will refund you at any time during your access.
• Didn't pass the exam? We are sorry. We cannot refund based on exam results, because nobody can guarantee a result (see our Disclaimer).

1. Refund within 48 hours

Email [email protected] within 48 hours of your purchase (we go by the payment time Stripe records) and we will refund you. This is limited to one refund per person, and we may decline it if it is being abused, for example by repeated buying and refunding or by sharing the code. When we refund you, your access code stops working.

2. Technical problems

Email us with what went wrong and the device and browser you use. We will try to fix it. If we cannot fix it within a reasonable time, we will refund you.

3. How to ask

Email [email protected] from the address you used at checkout, with the date you bought. You do not need your access code.

4. How refunds are paid

We refund you through Stripe to the card you used, usually within 3 business days of agreeing the refund. Your bank may take 5 to 10 business days to show it. We cannot refund fees your bank charged you.

5. Chargebacks

Please contact us before you contact your bank. We can usually sort things out faster.

6. Other fees

We only sell practice exams. We cannot refund fees paid to ASWB, Pearson VUE, a state board or anyone else.

7. Your rights

Nothing in this policy limits any right you have under the consumer protection laws of your state.

8. Contact

LCSW Practice Room
Email: [email protected]